Frequently asked questions
General Questions:
What services does INV Santorini offer?
INV Santorini offers a variety of tours, transfers, excursions, and additional services to make your Santorini experience memorable.
How can I book a tour or service with INV Santorini?
Booking with INV Santorini is easy! Simply navigate to our website and use our user-friendly booking platform. You can also contact our customer support for assistance.
Are your tours guided?
Yes, most of our tours come with experienced and knowledgeable guides to enhance your experience and provide insights into Santorini's beauty.
Tour-specific Questions:
What is included in the boat tours?
Our boat tours typically include visits to popular destinations such as the volcano, hot springs, and Thirassia. Check the specific tour details for inclusions.
Can I customize a private tour?
Absolutely! We offer private tours that can be customized to meet your preferences. Contact us to discuss your requirements.
Are the tours suitable for all ages?
Most of our tours are family-friendly, but it's always a good idea to check the specific tour details or contact us for recommendations based on your group.
Transfer-related Questions:
What types of transfers do you offer?
INV Santorini provides a range of transfer options, including private transfers, airport transfers, and more. Explore our transfer page for details.
Is there a waiting time for transfers?
Our professional drivers monitor flight arrivals and adjust pickup times accordingly. You won't be charged for waiting time due to flight delays.
Additional Services:
Do you provide luggage storage services?
Yes, we offer luggage storage services to ensure you can explore Santorini comfortably without the burden of your belongings.
Can I arrange for additional services like personal shopping or translation assistance?
Absolutely! Our team is here to make your Santorini visit seamless. Contact us in advance to discuss your specific needs.
Contact and Support:
What do I do in case of an emergency during a tour or transfer?
Emergency contact information will be provided to you before your tour or transfer. Our team is available to assist you 24/7.
How can I get in touch with INV Santorini's customer support?
- Phone Call: +30 228 608 1410
- WhatsApp: +30 697 571 2949
- Email: [email protected]
Additional FAQ:
What languages are spoken by your guides?
Our guides are proficient in English and other languages. Please let us know your preferred language when booking, and we'll do our best to accommodate.
Are the tours accessible for individuals with mobility issues?
We strive to make our tours as accessible as possible. Please contact us in advance to discuss specific requirements, and we'll provide information on the tour's accessibility.
What is the cancellation policy for bookings?
Our cancellation policy varies based on the type of service booked. Please refer to our Terms and Conditions or contact our customer support for detailed information on cancellations and refunds.
Do you offer group discounts?
Yes, we offer group discounts for certain tours and services. Contact us with details about your group size, and we'll provide you with the applicable discounts.
How far in advance should I book a tour or transfer?
We recommend booking as early as possible to secure your preferred date and time. Popular tours may fill up quickly, especially during peak seasons.
What should I wear and bring on the tours?
Comfortable clothing and sturdy footwear are recommended for most tours. Depending on the tour, you may also need to bring sunscreen, a hat, and a camera. Check the specific tour details for any additional recommendations.
Are there discounts for children on your tours?
Yes, we often offer discounted rates for children. The age range and discount amount may vary for each tour. Check the specific tour details for child pricing.
Can I modify or upgrade my tour on the day of the activity?
Modifying or upgrading your tour on the day of the activity may be possible depending on availability. Please consult with your guide or contact our customer support for assistance.
